Deel IT Device Support: How Global Teams Can Manage Hardware Repairs Remotely

Introduction: Why Device Management Still Matters in Global Remote Work

In the world of global hiring, companies often focus on payroll, compliance, and onboarding—but overlook one critical issue: what happens when a remote employee’s device breaks down?

That’s where Deel IT comes in—an often underrated service that handles device repair and technical support for remote teams across 70+ countries.

Whether you’re managing a remote team in Latin America, Southeast Asia, or Eastern Europe, hardware failure can cripple productivity. Deel IT solves this challenge globally, ensuring remote workers are not just hired—but fully supported with real-world IT solutions.

What Is Deel IT ?

Deel IT is a specialized device repair and hardware support solution integrated into Deel’s global hiring platform. It empowers companies to:

• Provide remote diagnostics and troubleshooting
• Coordinate repairs or replacements globally
• Offer premium IT support to distributed teams
• Manage hardware inventory for remote employees

Deel IT bridges the gap between HR and IT, ensuring employees in 70+ countries have the tools and support they need to stay productive.

How Deel IT Works

Deel IT is designed to make global hardware management as effortless as possible. Whether you’re hiring one remote employee or managing dozens across multiple time zones, Deel IT takes care of the entire hardware lifecycle—from procurement and delivery, to diagnostics, repair, and replacement.

Here’s a breakdown of how the process works in real life:

1. Device Procurement via Deel

When onboarding a new hire through Deel, companies have the option to procure and assign a device directly via Deel’s dashboard. You can select the type of device (e.g. laptop, monitor, accessories), and Deel will handle:

• Sourcing and purchasing
• International shipping and customs clearance
• Delivery tracking to the employee’s location

💼 Deel simplifies the logistics of getting hardware to employees in 70+ countries—no need to deal with regional IT vendors or shipping providers.

2. Remote Diagnostics and IT Troubleshooting

Once the employee receives the device, Deel IT offers ongoing technical support. If any issues arise (e.g., hardware failure, slow performance, charging problems), employees can:

• Contact Deel’s IT support team via email or ticketing system
• Receive step-by-step diagnostics remotely
• Determine whether the issue can be fixed remotely or requires physical servicing

📌 Example:
A content writer in Poland reports audio issues on their laptop. The Deel IT team walks them through troubleshooting steps and identifies a hardware malfunction.

3. Device Repair or Replacement Logistics

If the issue requires hands-on intervention, Deel will:

• Arrange for the device to be picked up from the employee’s location
• Facilitate repairs via a regional partner or authorized service center
• If repair isn’t feasible or takes too long, Deel ships a replacement device

🔄 This avoids weeks of downtime and ensures employees can get back to work quickly, even in remote or rural regions.

4. Support Tiers: Standard vs Premium

Deel offers two main levels of support within the IT service:

• Standard Support:
  Basic troubleshooting, diagnostics, and repair coordination. Suitable for smaller teams or non-technical roles.
• Premium Support:
  Priority device replacement, faster SLAs, extended troubleshooting, and additional logistics options.

📌 Premium plans are especially useful for mission-critical roles (e.g., developers, sales engineers, executives) where downtime equals lost revenue.

5. Ongoing Visibility and Inventory Management

Through Deel’s platform, HR and IT teams can:

• Track the status of every device (active, under repair, replaced, etc.)
• View purchase history and assignment per employee
• Manage asset return logistics in case of termination or device upgrade

🔍 This gives companies a clear and centralized view of their global hardware operations, often replacing fragmented spreadsheets and multiple vendors.

Global Availability

Deel IT is currently available in over 70 countries, with expanding support in:

• 🇺🇸 North America
• 🇪🇺 Europe
• 🌎 Latin America
• 🌏 Asia-Pacific
• 🌍 Select countries in Africa & MENA

No matter where your team members are located, Deel IT helps ensure their devices are covered and their productivity remains intact.

Key Benefits of Deel IT for Global Teams

Real-World Scenarios

🧑‍💻 Developer in Brazil

Laptop crashes mid-project. Deel IT arranges pickup and fast repair through a regional partner.

🧑‍🎨 Designer in Vietnam

Experiences display issues. Deel IT provides remote diagnostics and sends a replacement device.

👩‍💼 Scaling a 10-person team across 6 countries

Deel IT handles procurement, shipping, setup, and support—no need to coordinate with local vendors.

⚠️ Things to Consider Before Using Deel IT

• 💼 Deel IT supports devices provided through Deel only
• 🌐 Repair turnaround may vary depending on regional logistics partners
• 💎 Premium support tiers unlock faster service and deeper diagnostics

How to Enable Deel IT for Your Global Workforce

If you’re already using Deel for EOR or contractor management, adding Deel IT is simple:

1. Log into your Deel dashboard
2. Enable hardware procurement when onboarding new employees
3. Choose the desired level of IT support (standard or premium)
4. Deel handles delivery, tracking, diagnostics, and logistics

✅ Let Deel handle your global device support—while you focus on building great teams.

🔗 Activate Deel IT here

Why Deel IT Is a Game-Changer for Distributed Teams in 2025

In 2025, hiring globally isn’t just about payroll or contracts—it’s about delivering a seamless experience. Deel IT ensures that your employees are equipped, supported, and protected, no matter where they work.

By integrating Deel IT into your global hiring stack, you:

• Boost employee retention
• Reduce operational headaches
• Shorten downtime during technical issues
• Create a professional onboarding experience

🔗 Get started with Deel IT today
Give your remote team the same IT experience they’d get in a modern office—anywhere in the world.

❓FAQ – Deel IT Device Support

Is Deel IT free?
No, it’s an optional paid service bundled with hardware provided by Deel.

Can I use Deel IT for laptops I already own?
No. Deel IT only supports devices purchased or leased through Deel’s procurement platform.

Is it available globally?
Yes. Deel IT currently supports 70+ countries across all major regions. Availability may vary by country.

What’s the average repair time?
Most repairs or replacements are completed within 5–10 business days, depending on location and plan.

Is Deel IT available for contractors?
Yes. Contractors and full-time employees hired through Deel can be covered if they receive a Deel-issued device.